Grand River Health’s Patient Financial Services department guarantees all patients will be treated fairly regardless of their ability to pay. Patient Account Representatives can answer questions about your hospital and/or clinic bill(s). They can also help you understand financial policies and billing procedures. Patient Financial Services Monday-Friday 8:00 am to 5:00 pm 625-6555 or 625-6556 We offer automatic credit/debit card payment programs, also the convenience of paying your bill online. Commitment to Charity Care Compromiso a Asistencia de Caridad Make good choices; get good care There are a lot of choices out there when it comes to health care. We appreciate you using Grand River Health services for any of your needs. We pride ourselves on being your local choice for health procedures and visits. We hire talented, experienced and compassionate providers and offer a comfortable facility for you and your family. We understand that the costs of service can seem daunting, but we are here to help you through every step of the way. We have programs that can help you if you are uninsured or underinsured, as well as staff that are here to answer any of your questions. Self-pay and balance-after-insurance accounts may be forwarded to our Extended Business Office, AR Services, if not paid within 30 days of the statement you receive from Grand River Health. They will work on our behalf to arrange interest-free payment plans with all our patients. AR Services also offers a Medical Financing at 12% interest up to 5 years, a great option for those patients whose balances cannot be settled in 6 months to a year. AR Services refers accounts to A-1 Collection Agency if not paid in full within 90 days or if a payment plan has not been complied with. A-1 Collection Agency does report to the credit bureaus and charges interest. We encourage you to work with us, or AR Services, to avoid having your accounts sent to the collection agency. If you get a bill you do not understand or may believe to be incorrect, please contact our PFS Department at 970-625-6555 Discounts and Options for the Uninsured or Underinsured Patients Costs of Common Healthcare Needs Grand River Health Hospital and Medical Center is in-network for the below listed insurance companies, but we accept all insurances and will gladly bill services appropriately.
Patient Financial Services is here to walk you through every step of our billing process and answer any questions you have about insurance coverage. You’ll always speak to a real person, our patient account representatives are here to help.