GRAND RIVER HOSPITAL DISTRICT
POSITION TITLE: Registrar
REPORTS TO: Registration Manager
BASIC FUNCTIONS: The Registrar performs a variety of duties including reception, registration and switchboard functions. Answers switchboard; takes and relays messages; determines and transfers calls to appropriate hospital departments and individuals; follows established telephone procedure in the case of a fire alarm of other emergencies; pages physicians or staff as required; transmits announcements on the P.A. system as required. Documents Outpatient and Emergency Admissions through patient/guarantor interviews by inputting data in the computer; receives visitors and directs them appropriately; explains hospital policies, financial responsibilities and patient rights. Handles all routine patient inquiries related to the registration process. Insures all necessary demographics and financial data is obtained, and accurately documented into the MediTech system. Identifies appropriate pay or source for routing of revenue generated during the patient stay.
QUALIFICATIONS: Education: Graduation from an accredited high school or equivalent. Training in Medical Terminology preferred. Experience: This positions requires an individual who is experienced multi-patient reception functions. Experience with dealing with the public, operating a switchboard console, registration functions, computers, computerized Admission/Discharge/Transfer Systems is required.
KNOWLEDGE, SKILLS AND ABILITIES: Must have excellent communication, interpersonal, public relation, conflict resolution and organizational skills are required. Must possess the ability to maintain confidentiality; to work under pressure and remain flexible with changing demands; to make sound judgments based on established standards, procedures and policies, and to thrive in an ambiguous changing environment.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use the hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. Must be able to lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
WORKING CONDITIONS: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. There may be repetitive motions of the wrists and hands, extended periods of stationary activity and other conditions common to a clerical position. The noise level in the work environment is usually low to moderate. May be exposed to communicable diseases.
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